Shipping and Returns

NZ SHIPPING:

Due to our items being handmade and personalised to order we have a turnaround time of up to 1 week before your item is shipped.

We aim to have your orders shipped within 7 days of purchase. Your order will be shipped with Post Haste NZ, tracking details will be automatically emailed to you once your order has been picked up from us.

Shipping within NZ usually takes between 1-3 days but from time to time shipping can be delayed due to courier time frames.

Once it has left our warehouse we can't be responsible for delivery times. We will however try our best to communicate these to you if we can at the time. 

INTERNATIONAL SHIPPING:

We ship worldwide! We ship our international orders with NZ POST. 

Timeframes vary from country to country, but can be up to 10-30 days. tracking details will be sent via email once dispatched.

Please be aware there may be courier delays outside of out control due to Covid-19, Black Friday and Christmas time.

Please ensure you type the correct address, if a package gets sent back to us due to incorrect address additional postage fees will apply.

From time to time shipping can be delayed due to courier time frames. Once it has left our warehouse we can't be responsible for delivery times. We will however try our best to communicate these to you if we can at the time. 

FREE SHIPPING: NZ & AUS for orders over $89 NZD free shipping is automatically applied at checkout.

INTERNATIONAL for orders over $100 NZD free shipping is automatically applied at checkout.

RETURN & EXCHANGE POLICY 

If you have received a product from us and you are unhappy with it we will do our best to find a solution given you have contacted us within three days of receiving the item. As most of our products are made to order we do not refund for change of mind, so please ensure you have your order correct before finalising your purchase.

Please do send us an email if you are still unhappy and we will try our best to ensure you are 100% satisfied. Kikiandco.nz@gmail.com