Shipping and Returns

Domestic New Zealand Shipping:

We aim to have your orders shipped within 7 days of purchase. Your order will be shipped with NZ POST or POST HASTE NZ, tracking details will be automatically emailed to you once your order has been picked up from us.

Shipping within NZ usually takes between 1-3 days but from time to time shipping can be delayed due to courier time frames.

Once it has left our warehouse we can't be responsible for delivery times. We will however try our best to communicate these to you if we can at the time. 

International Shipping:

We ship worldwide, We ship our international orders with NZ POST. 

Timeframes vary from country to country, but can be up to 10-30 days. tracking details will be sent via email once dispatched.

Please be aware there may be courier delays outside of out control during busy periods such as  Black Friday and Christmas time.

Please ensure you type the correct address, if a package gets sent back to us due to incorrect address additional postage fees will apply.

From time to time shipping can be delayed due to courier time frames. Once it has left our warehouse we can't be responsible for delivery times. We will however try our best to communicate these to you if we can at the time. 

Free Shipping Requirements:

New Zealand - orders $85 and over

Austrailia - orders $100 and over

Rest of world - orders $120 and over

RETURN & EXCHANGE POLICY 

If you have received a product from us and you are unhappy with it we will do our best to find a solution given you have contacted us within three days of receiving the item. As most of our products are made to order we do not refund for change of mind, so please ensure you have your order correct before finalising your purchase.

Please do send us an email if you are still unhappy and we will try our best to ensure you are 100% satisfied, reach us at hello@kikiandco.nz